Frequently asked questions.

Choose your items in the app or on the website, confirm your delivery address, pick a payment method and place the order. It takes a few taps.

Delivery areas depend on your location. Open the app or the store list on the website and allow your location: the stores that deliver to you are shown first.

Delivery time depends on the distance, traffic and how long the store takes to prepare your order. The estimated time updates live in order tracking.

In the app, open My Orders, select your order and follow the rider live. On the website, use Track orders at the top of any store page after you have placed an order.

Cancellation depends on the order status. If the option is available in My Orders, you can cancel there. Please read our cancellation and refund policy.

Cash on delivery (where enabled), UPI, debit and credit cards, net banking and your LANCHO wallet. The options for your order are shown at checkout.

Charges depend on the distance, peak time and the type of order. The final amount is always shown at checkout before you pay. See the shipping and delivery policy.

In valid cases the refund is returned to the same payment method or to your LANCHO wallet. Our support team keeps you updated through your support ticket.

Send us your details through the contact page. After onboarding and verification, our team makes your listing live.

Use the contact form, write to [email protected] or call +91 94100 06066 or +91 99273 00836.

Verify the order at pickup and at delivery, follow safe riding practices and tell support immediately if there is any problem.