Shipping & Delivery Policy

Shipping & Delivery Policy

This Shipping & Delivery Policy explains how LANCHO handles delivery areas, delivery charges, estimated delivery times, customer responsibilities, failed deliveries, pick & drop requests, and delivery support for food, grocery, daily essentials, and related services.

This policy should be read with our Terms & Conditions, Privacy Policy, and Cancellation & Refund Policy.

Service Areas

• LANCHO delivery is available only in active service locations shown in the app/website.
• Service availability may vary by city, area, shop/restaurant, item category, time, rider availability, and operational conditions.
• If the delivery address is outside the service area, the order may be rejected or cancelled.
• Some partners may have their own delivery radius, minimum order value, timing, or item availability limits.

Delivery Time Estimates

Delivery times shown in LANCHO are estimates. Actual delivery time may change due to preparation time, traffic, weather, distance, rider availability, partner delays, payment confirmation, customer response, or other operational conditions.

• Food and perishable orders depend on shop/restaurant preparation time.
• Grocery and essentials delivery may depend on stock availability and packing time.
• Pick & drop timing depends on pickup readiness, distance, and package handling requirements.
• LANCHO does not guarantee exact delivery time unless a specific written commitment is provided.

Delivery Charges and Other Fees

• Delivery fee, distance fee, platform fee, packing charge, handling fee, small cart fee, surge fee, taxes, and other charges may apply.
• Charges are shown at checkout before order placement and may vary by location, order value, distance, time, demand, and service type.
• Offers, coupons, free delivery, or discounts may be limited by location, order value, partner, customer eligibility, or validity period.
• Some charges may be non-refundable if the order is cancelled after preparation/dispatch or due to customer-side reasons, subject to applicable law and disclosed platform rules.

Customer Responsibilities

• Provide accurate name, phone number, complete address, landmark, floor/flat number, and delivery instructions.
• Keep your phone reachable for rider/support calls, OTP, location clarification, and delivery confirmation.
• Ensure someone is available at the delivery address to receive the order.
• Check items at the time of delivery where practical and report issues immediately through LANCHO support.
• Do not request delivery to unsafe, restricted, illegal, inaccessible, or unreasonable locations.

Live Tracking and Location

LANCHO may show live rider location and order status to customers for active deliveries. Rider location may continue in the background for delivery tracking, order assignment, distance calculation, and operational support as explained in our Privacy Policy.

Failed Delivery

An order may be treated as failed delivery if:

• Customer provides wrong, incomplete, or unreachable address.
• Customer is unavailable, phone is unreachable, or customer does not respond within a reasonable time.
• Customer refuses to accept the order without a verified issue.
• Delivery location is unsafe, inaccessible, restricted, or outside service area.
• COD payment is not made at delivery.

In failed delivery cases caused by the customer, refund may be denied or delivery/preparation/packing charges may be deducted according to our Cancellation & Refund Policy.

Order Handover, OTP, and Proof of Delivery

• LANCHO may use OTP, call confirmation, photo proof, delivery status update, rider notes, or customer acknowledgement as proof of delivery.
• Do not share OTP before receiving the order unless LANCHO support specifically instructs you for a valid reason.
• For some deliveries, rider may leave the order at security gate/reception/doorstep if requested or required by building rules. Customer is responsible for such delivery instructions.

Food, Grocery, and Perishable Items

• Food and perishable items should be accepted promptly to maintain quality and safety.
• LANCHO and partners are not responsible for quality issues caused by customer delay after rider arrival or delayed collection from gate/reception.
• Report wrong, missing, damaged, spoiled, or unsafe items immediately with photos/videos where possible.
• Returns of food/perishable items are generally not accepted after delivery unless LANCHO verifies a valid issue.

Pick & Drop and Custom Delivery

• Customer is responsible for ensuring the package is legal, safe, properly packed, and ready for pickup.
• LANCHO may refuse prohibited, illegal, fragile, hazardous, cash-equivalent, high-value, restricted, or improperly packed items.
• Customer must provide correct pickup and drop addresses, contact numbers, package details, and special instructions.
• Additional charges may apply for waiting time, extra distance, multiple stops, return trip, or failed pickup/drop.

Delays and Service Interruptions

Delivery may be delayed or interrupted due to traffic, rain, road blockage, strike, public event, technical issue, payment gateway outage, partner delay, rider emergency, government restriction, or force majeure. LANCHO will try to keep customers updated, but exact delivery time cannot always be guaranteed.

Delivery Support

For delivery issues, missing items, failed delivery, wrong address, rider coordination, or order support, contact LANCHO:
Email: support@lanchoservices.com, lanchoservices@gmail.com
Phone: +91 9410006066, +91 9927300836
Address: Khad Gujar Road, Gajraula, Amroha (UP) 244235, India