Your Trusted Indian Food Delivery Partner
Welcome to Lancho Services Private Limited, an Indian company ("us," "we," or "our"). This comprehensive document outlines our policies regarding the collection, use, disclosure, and protection of your personal information.
1.1.1. Personal Information: We collect a variety of personal information to enhance and personalize your experience with Lancho Services. This may include but is not limited to your name, email address, phone number, and relevant details necessary for the provision of our services.
1.1.2. Usage Information: Additionally, as you navigate through our platform, we automatically collect usage information. This includes your IP address, browser type, device information, pages visited, and other statistical data. This information helps us understand how users interact with our services, allowing us to improve and tailor our offerings.
1.2.1. Provide Services: Your personal information is utilized to deliver and improve the services you have requested. This includes account creation, order processing, and customer support.
1.2.2. Communication: We may use your contact information to keep you informed about our services, updates, and promotional offers. You have the option to opt out of receiving promotional communications.
1.2.3. Analytics: Usage data is analyzed to enhance the functionality and user experience of our services. This may include identifying trends, troubleshooting issues, and improving overall performance.
1.3.1. Third-Party Service Providers: In certain instances, we may share your information with third-party service providers who assist us in providing and improving our services. These providers are carefully selected and bound by confidentiality agreements to ensure the security of your information.
1.3.2. Legal Requirements: We may disclose your information when required by law, to enforce our policies, or to protect our rights and the safety of our users.
1.4.1. Opt-Out: You have the option to opt out of receiving promotional communications from us. Instructions for opting out are provided in the communication.
1.4.2. Access and Update: You can access and update your personal information by contacting us at support@lanchoservices.com. We strive to promptly address any requests to ensure the accuracy of your information.
We take the security of your personal information seriously. To prevent unauthorized access, use, or disclosure, we implement a variety of security measures, including encryption, access controls, and regular security assessments.
We reserve the right to update and modify this Privacy Policy to reflect changes in our practices and the evolving regulatory landscape. We encourage you to review this page periodically for the latest information.
For the purpose of these Terms and Conditions, The term "we", "us", "our" used anywhere on this page shall mean LANCHO SERVICES PRIVATE LIMITED, whose registered/operational office is GROUND FLOOR, 00, KHAD ROAD, MOH JAWAHAR NAGAR Jyotiba Phule Nagar UTTAR PRADESH 244235 . "you", “your”, "user", “visitor” shall mean any natural or legal person who is visiting our website and/or agreed to purchase from us.
Your use of the website and/or purchase from us are governed by following Terms and Conditions:
The content of the pages of this website is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on our website and/or product pages is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through our website and/or product pages meet your specific requirements.
Our website contains material which is owned by or licensed to us. This material includes, but are not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in our website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of information provided by us shall give rise to a claim for damages and/or be a criminal offense.
From time to time our website may also include links to other websites. These links are provided for your convenience to provide further information.
You may not create a link to our website from another website or document without LANCHO SERVICES PRIVATE LIMITED’s prior written consent.
Any dispute arising out of use of our website and/or purchase with us and/or any engagement with us is subject to the laws of India .
We, shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
By accessing and using our services, you agree to comply with the terms and conditions outlined in this section:
2.1.1. You agree to use our services responsibly and refrain from any activity that may disrupt or interfere with the functionality of our platform. This includes but is not limited to unauthorized access, data manipulation, and any form of harassment.
2.2.1. All content and materials on our platform, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and data compilations, are the intellectual property of Lancho Services Private Limited. Unauthorized use, reproduction, or distribution of any materials from our platform is strictly prohibited.
2.3.1. To the maximum extent permitted by law, Lancho Services Private Limited shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our services. This includes but is not limited to damages for loss of profits, data, or other intangible losses.
2.4.1. We reserve the right to modify or update these terms and conditions at any time without prior notice. Continued use of our services following any changes constitutes acceptance of the revised terms.
We strive to ensure your satisfaction with our services. In the event that you are not satisfied with your order, our refund policy is outlined as follows:
3.1.1. Refunds are applicable under certain circumstances, such as incorrect or damaged orders. Please refer to our refund eligibility criteria for detailed information.
3.2.1. To initiate a refund, please contact our customer support team within 24 hours of receiving your order. You will be required to provide your order details and a description of the issue.
3.3.1. Once your refund request is approved, the refund will be processed within 7-10 business days. The refund amount will be credited back to your original payment method.
LANCHO SERVICES PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made within 2-3 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
LANCHO SERVICES PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2-3 days of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2-3 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
In case of any Refunds approved by the LANCHO SERVICES PRIVATE LIMITED, it’ll take 3-4 days for the refund to be processed to the end customer.
Lancho Services Private Limited is a leading provider of Indian food delivery services. Our mission is to bring authentic Indian cuisine to your doorstep, ensuring quality, taste, and convenience.
4.1.1. We are committed to delivering excellence in every aspect of our service. From sourcing the finest ingredients to ensuring timely deliveries, our focus is on customer satisfaction.
4.2.1. Our team of dedicated professionals is passionate about food and customer service. We work tirelessly to ensure that every order meets our high standards.
Lancho Services Private Limited complies with all applicable Goods and Services Tax (GST) regulations. Our GST policy is outlined below:
5.1.1. All prices listed on our platform are inclusive of GST, where applicable. The GST amount will be clearly indicated on your invoice.
5.2.1. A GST-compliant invoice will be provided for every purchase made on our platform. The invoice will include all necessary details, such as our GSTIN, the GST rate applied, and the total amount payable.
5.3.1. Our Goods and Services Tax Identification Number (GSTIN) is 09AAFCL5492F1Z8. Please use this number for any GST-related inquiries or documentation.
The following steps outline our purchase and sale process, ensuring transparency and efficiency for our customers:
6.1.1. Browse our extensive menu of Indian dishes and select your desired items.
6.1.2. Add the selected items to your cart and proceed to checkout.
6.1.3. Provide your delivery address and choose a payment method.
6.1.4. Review your order details and confirm your purchase.
6.2.1. Upon confirmation, your order will be processed by our kitchen team.
6.2.2. You will receive an order confirmation via WhatsApp or SMS.
6.3.1. Our delivery team will ensure your order reaches you promptly and in perfect condition.
6.3.2. You will receive a notification once your order is out for delivery.
6.4.1. Payment can be made online through various payment gateways or upon delivery, as per your selected option.
6.5.1. We encourage you to review your order and provide feedback. Your input helps us improve our services.
6.5.2. If you encounter any issues with your order, please contact our customer support team for assistance.
For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 0-7 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. LANCHO SERVICES PRIVATE LIMITED is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 0-7 days rom the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on +91 9410006066 or lanchoservices@gmail.com
If you have any questions, concerns, or feedback, please feel free to reach out to us. We are here to assist you.
7.1.1. Our customer support team is available 24/7 to address your queries and provide assistance.
7.1.2. You can contact us via email at support@lanchoservices.com or by phone at +91-9410006066.
7.2.1. Connect with us on social media for the latest updates, promotions, and more.