Your Trusted Indian Food Delivery Partner
Welcome to Lancho Services Private Limited, an Indian company ("us," "we," or "our"). This comprehensive document outlines our policies regarding the collection, use, disclosure, and protection of your personal information.
1.1. Personal Information: We collect a variety of personal information to enhance and personalize your experience with Lancho Services. This may include but is not limited to your name, email address, phone number, and relevant details necessary for the provision of our services.
1.2. Usage Information: Additionally, as you navigate through our platform, we automatically collect usage information. This includes your IP address, browser type, device information, pages visited, and other statistical data. This information helps us understand how users interact with our services, allowing us to improve and tailor our offerings.
2.1. Provide Services: Your personal information is utilized to deliver and improve the services you have requested. This includes account creation, order processing, and customer support.
2.2. Communication: We may use your contact information to keep you informed about our services, updates, and promotional offers. You have the option to opt out of receiving promotional communications.
2.3. Analytics: Usage data is analyzed to enhance the functionality and user experience of our services. This may include identifying trends, troubleshooting issues, and improving overall performance.
3.1. Third-Party Service Providers: In certain instances, we may share your information with third-party service providers who assist us in providing and improving our services. These providers are carefully selected and bound by confidentiality agreements to ensure the security of your information.
3.2. Legal Requirements: We may disclose your information when required by law, to enforce our policies, or to protect our rights and the safety of our users.
4.1. Opt-Out: You have the option to opt out of receiving promotional communications from us. Instructions for opting out are provided in the communication.
4.2. Access and Update: You can access and update your personal information by contacting us at support@lanchoservices.com. We strive to promptly address any requests to ensure the accuracy of your information.
We take the security of your personal information seriously. To prevent unauthorized access, use, or disclosure, we implement a variety of security measures, including encryption, access controls, and regular security assessments.
We reserve the right to update and modify this Privacy Policy to reflect changes in our practices and the evolving regulatory landscape. We encourage you to review this page periodically for the latest information.
By accessing and using our services, you agree to comply with the terms and conditions outlined in this section:
You agree to use our services responsibly and refrain from any activity that may disrupt or interfere with the functionality of our platform. This includes but is not limited to unauthorized access, data manipulation, and any form of harassment.
All content and materials on our platform, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and data compilations, are the intellectual property of Lancho Services Private Limited. Unauthorized use, reproduction, or distribution of any materials is strictly prohibited.
We reserve the right to terminate your access to our services for any violation of these terms and conditions. In such cases, you will be notified, and further legal action may be taken if necessary.
Any disputes arising from the use of our services shall be resolved through negotiation, mediation, or arbitration in accordance with the laws of India, the jurisdiction in which Lancho Services Private Limited is based.
Our refund policy is designed to ensure transparency and fairness in your interactions with Lancho Services Private Limited, your trusted Indian food delivery partner:
Refunds are provided in accordance with the terms specified in our Refund Policy, available on our website. Eligibility criteria, timelines, and procedures for requesting a refund are clearly outlined in this policy.
To request a refund, please follow the instructions outlined in our Refund Policy. This may include providing specific information, such as order details and the reason for the refund request.
Once a refund request is received and approved, we strive to process the refund in a timely manner. The method of refund (credit card, bank transfer, etc.) will be determined based on the original payment method.
Lancho Services Private Limited is more than just a service provider; we are a team dedicated to delivering exceptional services and maintaining the trust of our users in the vibrant and diverse landscape of India.
Our mission is to revolutionize the food delivery industry in India by providing a seamless and delightful experience for our customers. We are committed to delivering high-quality, freshly prepared meals to your doorstep with efficiency and reliability.
At Lancho Services, we uphold values of integrity, transparency, and customer-centricity. These values guide our decision-making processes and interactions with clients, partners, and employees.
Our team is comprised of culinary experts, logistics professionals, and customer service enthusiasts. We collaborate to ensure that every meal is not just a delivery but a culinary experience delivered with precision.
We believe in giving back to the Indian community. As part of our commitment, a percentage of our profits goes towards local charities and food banks, contributing to the well-being of the communities we serve.
For more information about our company and team, please visit our About Us page on our website. If you have any questions or concerns, you can contact us at support@lanchoservices.com.
If you have any questions about this comprehensive document or any other inquiries, please contact us at support@lanchoservices.com. We value your feedback and are committed to addressing your concerns.